Nine&Home Policies
1. Shipping Policy
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Nine&Home delivers to all countries within the European Union.
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Delivery times range from 3 to 10 working days, depending on the destination.
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All orders include a tracking code sent by email once dispatch is confirmed.
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Shipping costs are calculated at checkout. We offer free delivery on orders over €70.
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Taxes and duties within the EU are already included in the final product price.
2. Returns & Refunds Policy
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In accordance with European Union consumer law, you have the right to cancel your purchase within 14 calendar days of delivery, without providing a reason.
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Items must be returned in their original condition, unused, and in their original packaging.
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Refunds will be processed within 14 days of the returned item reaching our warehouse.
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Return shipping costs are the customer’s responsibility, except in cases of faulty or incorrect items.
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To request a return, please contact us at: contact@nineehome.com.
3. Privacy Policy (GDPR)
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Nine&Home complies with the General Data Protection Regulation (GDPR).
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We collect only the information necessary to process your order and enhance your shopping experience.
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Your data will never be sold or shared with third parties without your explicit consent.
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You have the right to request access, correction, or deletion of your personal data at any time.
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For data-related enquiries, please contact: contact@nineehome.com.
4. Payment Policy
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We accept the main payment methods across the EU:
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Credit and debit cards (Visa, MasterCard, American Express).
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Digital wallets (PayPal, Apple Pay, Google Pay).
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Direct transfers (Sofort, iDEAL, Bancontact, Giropay).
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All transactions are processed securely with full encryption.
5. Warranty Policy
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All Nine&Home products come with a 2-year legal guarantee, as required by European Union law.
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The warranty covers manufacturing defects but does not cover damage caused by misuse, accidents, or normal wear and tear.
